Customer Satisfaction

Starbucks will close about 250 North American coffeehouses this week after reviewing stores for customer experience and financial performance

Air Canada COO Mark Nasr has been named among Canada’s Top 40 Under 40 for 2026, recognizing his leadership across airline operations and customer experience

Emirates has signed 11 agreements at Arabian Travel Market, covering tourism promotion, customer segments, travel services and airline partnerships

Manchester Airports Group confirms a cyber incident affecting customer data at three UK airports, while operations and passenger safety remain unaffected

American Airlines is refreshing its complimentary Main Cabin snacks with Goldfish, Tate’s cookies and Peterson’s snack mix from October

IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing

Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Malaysia Airlines has received top recognition from AirlineRatings, highlighting its commitment to safety and customer experience

Etihad Airways achieves remarkable growth, marking its most profitable quarter with 30% increase in net profit and 5 million passengers